Refund Policy

Cancel any time

Cancelling stops your next payment. Your plan and communities stay active until the end of the month you already paid for. There is no cancellation fee.

To cancel your PayPal subscription:

• Sign in at paypal.com.
• Click the gear icon (Settings) at the top right, then click Payments.
• Click Manage automatic payments.
• Click Remote by Designs (Felloby) in the list, click Cancel, and confirm.

Your first payment: 7-day refund

If Felloby isn't right for you, ask within 7 days of your very first plan payment and we will refund it in full. We cancel the subscription at the same time, and your plan ends. This is available once per person or business.

Renewals and partial months

• After the first 7 days, monthly payments are non-refundable once the month has started.
• We don't refund unused days. When you cancel, you keep your plan until the end of the paid month instead.
• If you change plans, the new price starts with your next payment. We don't refund the difference for the current month.

When we do refund

• Billing mistakes: if you were charged twice, charged the wrong amount, or charged after you cancelled, contact us within 30 days and we will refund the mistaken amount in full.
• If we can't start your plan: if you paid but we can't switch on the plan you paid for, we will refund you in full.
• If we close Felloby: we will refund the unused part of the month you paid for.

Accounts closed for breaking our Terms

Accounts and communities closed for spam, fraud or other breaches of our Terms and Conditions are not eligible for refunds. If you delete your own account, any paid time left ends with it and is not refunded.

Payments to creators

When a member pays to join a community, the money goes to that community's creator, not to Felloby. Each creator sets their own refund rules in their community's terms. Members can ask for a cancellation or refund from inside the community, and the creator decides. Felloby can't issue those refunds.

How to ask for a refund

Email felloby@remotebydesigns.com from the email address on your Felloby account, with the date and amount of the payment and the reason. We reply within 3 to 5 business days. Approved refunds are sent back through PayPal to the account or card you paid with, and your bank may take a few more days to show it. Please contact us before opening a PayPal dispute, as it is usually faster for both of us.

Your rights

Nothing in this policy limits any rights you have under consumer protection laws that apply to you.

Contact

Remote by Designs · Philippines

Email: felloby@remotebydesigns.com